As with most downloadable software products, items bought through our service are generally non-refundable.
In some special occasions there may be exceptions, however. In these cases, and generally, refunds are done in relation to actual points used and all refunds will be credited as Whim travel points inside the application.
The above does not apply in some instances, as follows:
- In the case of downgrading a plan, the same day on which a new subscription period starts you the prorated value of the higher value plan will be returned to you via your preferred method of payment.
- In some rare cases, the refund might be returned to you via your preferred method of payment. These will be handled on a case-by-case basis.
The following cases would potentially qualify for refund handling:
- Validated failure to deliver service by Transportation Service Provider - taxi, public transit/transport, rental, other (e.g., service ordered but fulfilled, service ordered but not fulfilled as promised).
- Validated failure to deliver service by MaaS Global/Whim (e.g., failure to refund automatically in the case of a taxi cancellation error).
Customers are advised to contact us within 48-hours of encountering or experiencing a potential refund issue, please refer to our Terms of Service for more.