General and payments

Which devices and device models are compatible with the Whim app?
We currently support Apple iOS 10.2 and later (iPhone 5 and later) and Android 5.0 (Lollipop) and later. 

On which modes of transport can I use Whim?
The service is currently available in the Helsinki region with access to:
• HSL public transport (HSL buses, commuter trains, trams, metro and the Suomenlinna ferry)
• Lähitaksi and Taksi Helsinki taxis
• Sixt rental cars
In the near future we will be adding new services, like city bikes, long-distance travel and car sharing services.

What is the Whim button?
The Whim button in the app allows you to use a variety of transport modes on a whim. Tap the Whim button, select taxi, rental car or HSL ticket, and confirm your choice.


How much does it cost to use Whim?
The Whim app can be downloaded for free from the App Store and Google Play.

At the moment, Whim offers two different monthly packages: Whim Urban €55 per month and Whim Go €149 per month. If you prefer not to commit to a monthly fee, you can always use Whim with a single tickets (Pay per ride).

Is my monthly package subscription refreshed until further notice?

The monthly Whim subscription is valid until further notice and we will automatically renew it (including your mobility points) each month if you do not make changes to it. However, if you wish, you can choose to change, upgrade or even cancel your subscription before the start of your next billing month.

You will find more detailed information about your subscription in My Plan on the profile page of your Whim app.

What methods of payments are accepted?
Currently, you will need a credit or debit card, but you will be able to purchase pre-paid vouchers or add funds via bank transfer or services like PayPal in the future.

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