Taxi rides

How many points do I need for a taxi ride? 
The points you need for a taxi ride depend on the length of your journey. Whim always shows you how many points you’ll need for your journey, after which you confirm the order if you’re happy with it. This means you’ll never run out of points mid-journey. 

The examples on the Whim website refer to taxi rides during the day. Is it possible to take a taxi in the evenings and weekends? 
Whim prices are based on normal taxi fares in Finland (starting fare weekdays from 6AM to 8PM €5,90, Saturdays and bank holiday eves from 6AM to 6PM €5,90, other times €9), meaning that starting fares affect the amount of points you’ll use. You can take a taxi at any time, but for example during the night you’ll use a little more points. 

Can I use Whim for any taxi in the capital region?
For the time being you can order taxis from Lähitaksi and Taksi Helsinki through Whim.

Can I pay with Whim if I grab a cab at a taxi rank?
Unfortunately, this isn’t possible just yet. We’re trying to find a solution to this to make traveling with Whim even more convenient for you in the future. 

How does Whim work in the taxi? 
When you order a taxi through Whim, the app will show you the estimated arrival time of your taxi, and you can even follow its approach on a map. Once the taxi arrives, all you need to do is jump in, say hi to the driver and enjoy the ride. The driver already knows where you’re going and your journey is paid for. In case the driver isn’t familiar with Whim yet, it might be necessary to mention that billing information can be found on the payment system. 

I ordered a taxi through Whim. Can other passengers travel with me? 
You can share your Whim taxi journeys with other people at no extra cost. If you need a minivan, that is fine as well, just choose your preferred taxi type from the order list!

I ordered a taxi by accident. Can I still cancel it? 
If you ordered a taxi by accident you can cancel it by tapping the Cancel button until you’ve received a confirmation of your ride. If you’re not sure whether your cancellation was successful, please contact us via Whim customer support channel or via email at info@whimapp.com 

I ordered a taxi but something went wrong. Did I lose the Whim points I spent on the order?
We get notified of all failed orders and return the points to you automatically. If you need help, however, please contact us via Whim customer support channel or via email at info@whimapp.com

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